Zammad Addons Hot! Info

: An integration that converts Zabbix monitoring events into Zammad tickets. Pandora FMS Plugin

While Zammad does not yet have a centralized "app store" or marketplace like some competitors, it offers a robust ecosystem of built-in integrations and a framework for custom-built packages. 1. Built-in "Addons": Core Integrations

Zammad operates on a dual-licensing model. The core is OSSL (Open Source Software License) or AGPL, but specific high-tier features are locked behind a paid subscription. These are often referred to as the "Official Addons."

Many users search for addons for things Zammad already does natively if you enable them in the settings: Zammad Package Best Practices - Development zammad addons

Computer Telephony Integration (CTI) addons link your VoIP phone system directly to Zammad. When a client calls, a custom pop-up displays their user profile and open ticket history before the agent even answers.

Zammad provides extensive APIs (JSON, Rails engine) allowing you to build your own integrations.

The official roadmap for Zammad includes the development of a dedicated marketplace. This planned marketplace aims to be the central hub for discovering, purchasing, and installing both official and third-party add-ons, making it significantly easier for administrators to find the exact functionality they need. This move towards a structured ecosystem will mirror the success of marketplaces for other major helpdesk platforms, providing a one-stop shop for extending Zammad's capabilities. : An integration that converts Zabbix monitoring events

Integrating your phone system is crucial. These addons match incoming phone numbers with Zammad customer records instantly, opening a new ticket window before the agent even answers the call. 3. Collaboration and DevOps Enhancements

Zammad refers to its plugins or extensions as or Add-ons . While a formal marketplace or "cookbook" documentation does not currently exist, you can prepare and develop features using specific structural formats. Preparing a Zammad Feature

Security is paramount. The core Zammad supports basic LDAP, but the advanced (Single Sign-On) and OAuth addons allow connection to Okta, Azure AD, and Google Workspace. Built-in "Addons": Core Integrations Zammad operates on a

Installing a community package is a straightforward process managed through the Zammad admin interface. Here's a general overview:

If you need to change the UI or add a new tab inside Zammad: