For ZESCO customers, numerous official channels exist to access services and lodge complaints. The primary customer service hotline is available 24 hours at: . For inquiries, customers can email zesco@zesco.co.zm or use the MyZESCO mobile app. ZESCO's official website, www.zesco.co.zm , remains the central hub for company information, news, and links to various services.
Open your web browser (Chrome, Firefox, Safari, or Edge) and type the full address: https://ezesco.zesco.co.zm Do not add a hyphen after https . Press Enter.
ZESCO's push for digital modernization is happening against a backdrop of significant challenges and a rapidly evolving energy sector in Zambia. https- ezesco.zesco.co.zm
This guide is based on general assumptions about utility company websites. For detailed instructions or specific features of the "https://ezesco.zesco.co.zm" platform, it's best to consult the website directly or contact ZESCO's customer service.
| Platform Name | What You Can Do | How to Access It | | :--- | :--- | :--- | | | Pay bills, buy tokens, report faults, track usage, view history | Download on Google Play or the Apple App Store | | ZESCO Website | Apply for net metering, find general info, access annual reports, find call center numbers | Visit www.zesco.co.zm | | USSD Code | Check load-shedding schedules (USSD code: *3600# ) | Dial *3600# from any mobile phone | | Alternative Bill Pay | Pay postpaid bills and purchase prepaid tokens using mobile money (e.g., *265#) | Access via mobile money services on your phone | For ZESCO customers, numerous official channels exist to
The ezesco.zesco.co.zm portal, once operational, will be more than just a website; it will be a symbol of ZESCO's transition into a modern, digital-first utility. By integrating a powerful CRM, ZESCO aims to:
ZESCO’s Ezesco customer portal, accessible at https://ezesco.zesco.co.zm , represents a significant step forward in modernising how millions of Zambians interact with their power utility. By consolidating essential services like bill payment, fault reporting, and account management into a single, secure online platform, ZESCO is empowering its customers with greater convenience, control, and transparency. ZESCO's official website, www
The prepayment module acts as a "pay-as-you-use" terminal. If an automated SMS fails to deliver a 20-digit token code following a mobile transaction, the portal allows users to input their meter numbers to access their voucher history. Users can view the final three historical tokens generated for that specific meter. ZESCO Limited - Home
has rolled out several digital platforms to bring customer service directly to your fingertips. 1. The MyZESCO Mobile App The upgraded MyZESCO Mobile App
As the energy industry continues to evolve, we can expect to see more innovative solutions like https://ezesco.zesco.co.zm emerge. These solutions will not only help optimize energy usage but also enable greater customer engagement, reduce energy waste, and promote sustainability.
For the most seamless experience, from your phone's app store. It is your all-in-one solution for buying tokens, paying bills, and staying connected to Zambia's power utility. Alternatively, keep the USSD code *3600# handy for quick load-shedding checks and use your mobile money service for purchasing prepaid units.