For the fidelis hospitality group, the implementation of SIHOT's self-service kiosks and digital check-in has freed up "hours of reception time," directly reducing front-desk stress and allowing staff to focus on guest service. The impact on check-outs can be equally dramatic. At Reserva Alecrim, using SIHOT reduced the check-out process from 20 minutes to just a few clicks—a for each departing guest.
Double-click the reservation to open the guest master file.
To get the most out of your SIHOT PMS during the check-in rush, implement these operational strategies:
SIHOT is unique because it offers two interface options: the modern (Front Office System) with a graphical user interface (GUI), and the classic SIHOT|green (Character User Interface). A professional must understand both, as many legacy hotels and high-volume operations still rely on the speed of the Green Screen.
This article breaks down every component of the journey, from pre-arrival preparation to post-check-in automation, and provides actionable tips to master the system.
Do you use like ID scanners or e-signature pads?
No pressure, Thomas thought.
In the fast-paced world of hospitality, the first impression is everything. A smooth, efficient, and welcoming check-in process sets the tone for a guest’s entire stay. However, traditional front desk operations often struggle with long queues, manual data entry, and fragmented systems that lead to errors and frustrated guests.
The check-in process for a modern hotel is no longer just about handing over a room key. It is the first chapter of the guest's story with the hotel. SIHOT PMS provides the tools to ensure that this story begins efficiently, personally, and impressively. By offering a powerful range of options—from the data-enhanced front-desk to the fully autonomous self-service kiosk—SIHOT empowers hotels to meet the expectations of every guest. More than just streamlining arrivals, SIHOT transforms check-in into a strategic moment for enhancing guest satisfaction, boosting operational efficiency, and driving incremental revenue. In an industry where first impressions are everything, SIHOT PMS ensures that the check-in is a highlight, not a hurdle.
SIHOT offers several modules to move the check-in process away from the physical front desk: Contactless Check-In: A Trend Worth Exploring for Hotels
Once checked in via the app or kiosk, a digital key is sent directly to the guest’s smartphone, allowing them to unlock their room directly. 4. Key Features of SIHOT Check-In
Registration forms, welcome letters, and key packets can be printed or emailed immediately.
Task the night audit or reservations team with checking the next day's arrivals. Ensure that room types match guest preferences and that billing instructions are perfectly clear.
Guests receive a link or use the app to complete registration and payments in transit. Digital Keys:
The core check-in functionality in SIHOT can be initiated through several layouts depending on the receptionist's current view: