Released: Q3 2024 The most requested integration for years. This new addon bypasses Twilio limitations and connects directly to the Meta WhatsApp Business API.
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For developers and sysadmins, several new packages provide deeper, more flexible integration options.
Released: August 2024 While Zammad has a generic OTRS importer, this new addon creates a . zammad addons new
Zammad is a powerful, open-source helpdesk and customer support platform. Out of the box, it provides excellent ticket management, multi-channel support, and a clean user interface. However, as organizations scale, their workflow requirements become more specialized.
Note: I am not affiliated with Zammad. I just migrated from Jira Service Management and haven't looked back.
For the latest technical updates or to learn how to build your own addon, you can check the Zammad Community Forum Zammad System Documentation specific type of integration (like CRM or telephony), or do you need help installing a .szpm package News, Updates, Releases - Zammad Released: Q3 2024 The most requested integration for years
Zammad add-ons are third-party integrations and plugins that can be easily installed on your Zammad instance to add new features, functionality, and integrations. These add-ons are developed by our community of developers and partners, and can be easily installed and configured through the Zammad admin interface.
The Zammad REST API enables custom-built "Add-ons" that sync external databases or automate ticket creation. 2. New Frontiers: AI and Low-Code Automation
Support agents frequently require cross-platform synchronization. Modern workflows benefit heavily from external automation platforms like n8n Workflow Automation to bridge Zammad data with CRM tools, databases, and over 1,000 external applications. Industry-Specific Control Modules This link or copies made by others cannot be deleted
# app/controllers/my_addon_controller.rb class MyAddonController < ApplicationController def my_action # Custom logic for the button's action end end
Connect your ticketing system with tools like GitHub, GitLab, or i-doit for asset tracking.
: Many developers host .zpm (Zammad Package Manager) files on GitHub. These can be uploaded directly via the Zammad Admin interface under System > Packages .
Zammad recently introduced major built-in features and "packages" (the internal name for add-ons) with the release of Zammad 7.0 on 4 March 2026